Email us at or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. We welcome letters but cannot answer individually. Il utilise des points Avios et possède quatre niveaux : Green, Silver, Platinum et Concierge. Elle est basée à Dublin et possède un programme de fidélité nommé AerClub. You missed out on your holiday but in the current climate getting your money back is a good result and you are pleased. Aer Lingus est une compagnie aérienne irlandaise fondée en 1936 qui est désormais membre de IAG (International Airlines Group), dont British Airways et Iberia font également partie. Aer Lingus inflight meals on short-haul European sectors can be purchased from the Bia menu. The Consumer Champions inbox is bulging with travel complaints linked to the turmoil caused by the Covid pandemic. We apologise for the inconvenience caused.” However, it adds: “We appreciate on this occasion the customer did not receive a reminder email advising her to pay the balance, and as a gesture of goodwill we have issued a refund for the deposit paid. In this case the balance was not paid within the communicated deadline, which resulted in the booking being cancelled.” The airline says: “Aer Lingus offers customers travelling to or from North America the option to pay just 50% of their fare at the time of booking and pay the remaining balance 60 days before their travel date. ![]() Check Aer Lingus flight status & schedule, baggage allowance, web check in information on. If youre looking for cheap airfare, try our flexible booking calendar to find the best day to fly Aer Lingus within your schedule. It also says it will send a “just in case” reminder email when the balance is due, which in this instance it did not do. Get best offers on Aer Lingus flight booking at. On its website it says that after 24 hours, the deposit paid on a booking is non-refundable. Well, the good news is that there is hope, as after we contacted it Aer Lingus relented and agreed to give you your money back. Aer Lingus first came to Bordeaux Airport in 2015 and connects. However, this is the first time I have not received a reminder. The airline flies to more than 160 destinations from Dublin, Cork, Shannon and Belfast airports. In 30 years of booking holidays, I have never missed paying a balance. My complaint and request for the return of the £530 deposit, owing to a failure of communication, has been rejected.ĭo I have any hope of retrieving the deposit from Aer Lingus? On 6 April 2022, I visited the Aer Lingus website to check in online and discovered the booking had been cancelled in February because the balance had not been paid.
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